Clients are anonymised, the numbers are not. Every one of these was delivered with the leaders and teams inside the business, which is the only way this work gets done.
Forty percent engagement, the lowest score in North America. Three years later the site was at ninety-seven percent and the region around it was the highest performing on the continent.
Three hundred site closures at one national retailer, and a full pharmacy division restructure at another following a major acquisition. The same discipline, applied twice.
A healthcare network grown by acquisition, with pay set one hire at a time and never revisited. What replaced it: a philosophy, benchmarked bands, and an annual cycle to keep them honest.
More are being written up. Some of the strongest work involves matters that need care and consent before publishing, so those will take longer to share properly.
You tell me what is going on. I tell you whether I can help, and if I cannot, who I think can. Both outcomes are useful.